Who serves who, again? It's all so confusing.

After my truly strange 'service' experience yesterday, I 'phoned yet another Triumph dealer to book the work on my bike.

Once the work and date were confirmed, the 'service' advisor said "Call me a few days before the scheduled date to make sure that the required parts are in stock."

I replied "How about you call me a few days before the scheduled date to tell me that the required parts are in stock?"

He said "No, I'm really busy."

I replied "Guess what? So am I - and I'm the customer so you can call me."

Poor bloke. It must all be so confusing to try and remember who pays the money and who provides the service.